Refund Policy

All paid subscriptions to Yanib are sold and processed by Paddle.com Market Limited ("Paddle"), our authorised reseller and Merchant of Record. Paddle handles billing, tax calculation, fraud prevention, and refund disbursement on our behalf. Refunds are issued back to the original payment method through Paddle.

Where this Policy refers to "we" or "us" issuing or approving a refund, the actual refund payment is executed by Paddle once we (Yanib) approve the request.

If you are not satisfied with Yanib, you may request a full refund of your first paid invoice within 14 calendar days of the original purchase. No reason is required during this window.

The 14-day guarantee applies once per customer and only to the first transaction on your account. Subsequent renewals are governed by Sections 3 and 4 below.

Yanib subscriptions auto-renew until cancelled. You can cancel at any time from Settings → Billing in your dashboard. Cancellation stops all future renewals and keeps your Pro access active until the end of the current paid period.

Because cancellation prevents future charges, we generally do not refund partial periods after a renewal has been billed. If you cancel on day 25 of a 30-day cycle, you keep Pro for the remaining 5 days; we do not pro-rate the unused portion.

Accidental renewals. If you forgot to cancel and were auto-renewed, contact support@yanib.dev within 7 days of the renewal charge. If you have not used any paid features in the new billing period (no AI generations on additional repos, no team-only actions), we will issue a full refund of the renewal at our discretion.

Outside the 14-day window, refunds are reviewed case-by-case. We typically approve refunds when:

• The Service experienced a sustained outage that materially prevented you from using paid features.
• A documented bug in a Pro-only feature blocked your intended workflow and could not be resolved within a reasonable time.
• A duplicate or erroneous charge appears on your account.
• Local consumer-protection law (e.g. UK / EU statutory rights, Australian Consumer Law) entitles you to a refund.

The following are not eligible for a refund:

• Subscription renewals where the 7-day accidental-renewal window has expired and Pro features were used during the new period.
• Charges on accounts terminated for breach of our Terms of Service (e.g. abuse, fraud, illegal use).
• Costs incurred against your own Anthropic API key when using Bring Your Own Key (BYOK) — those are billed directly by Anthropic and outside our control.
• Third-party service fees (e.g. Paddle currency conversion, your bank's foreign-transaction fees) — these are determined by the provider, not Yanib.

If you are a consumer (not acting in a business capacity) located in the European Union, the United Kingdom, or another jurisdiction granting a statutory right of withdrawal for digital services, you have the right to withdraw from your purchase within 14 days of the order date.

By starting to use the Service immediately after purchase, you acknowledge that performance of the contract has begun and you may lose your right of withdrawal once the digital service has been fully supplied. Our 14-day money-back guarantee in Section 2 is intended to satisfy or exceed these statutory rights in practice.

Please contact us at support@yanib.dev before disputing a charge with your bank or card issuer. We will almost always resolve a legitimate refund request faster than a chargeback.

Accounts with an open or completed chargeback may be suspended pending review, in line with Paddle's anti-fraud requirements.

To request a refund, send an email to support@yanib.dev from the email address on your Yanib account, including:

• Your account email and (if known) the Paddle order/transaction ID.
• The charge date and amount.
• A short reason for the request.

We aim to acknowledge requests within 2 business days and approve or decline within 5 business days. Approved refunds are paid by Paddle to your original payment method, typically arriving within 5–10 business days depending on your bank.

We may update this Refund Policy from time to time. The current version always governs new purchases. Material changes will be communicated by email or in-app notice. The "Last updated" date at the top reflects the most recent revision.

Billing, refund, and support questions: support@yanib.dev.